Privacy Policy

At ilu lamps, we don’t just craft beautiful keepsakes; we’re also deeply committed to protecting your cherished memories and personal information. This Privacy Policy outlines how ilu lamps (referred to as “ilu lamps,” “we,” “us,” or “our”), located at [Your Website Domain, e.g., https://www.google.com/search?q=www.ilulamps.com], collects, uses, and safeguards the information you provide when visiting and making purchases through our website.

We understand the importance of your privacy, and our goal is to ensure you have control over your information while experiencing the joy of our personalized lithophane lamps.

1. Types of Information We Collect

When you visit ilu lamps to browse or make a purchase, we gather two main types of information:

• Information You Provide Directly: This includes data you voluntarily share with us when you place an order or communicate with our customer service. This might include your name, email address, shipping address, phone number, and payment details required to complete your purchase.

• Information We Collect Automatically: This data is gathered through automated tracking procedures to understand how our website is used. This helps us tailor our content and enhance your shopping experience. This type of data does not directly identify you.

We assure you that ilu lamps will never disclose your personal information to third parties without your explicit consent, except as outlined in this policy or when required by law to fulfill your order or improve our services.

2. How ilu lamps Collects Information

During Purchase & Communication: We collect information when you place an order for our personalized lamps or when you communicate with us, for example, through customer support inquiries.

Usage Tracking: To improve our website and your shopping experience, we employ tracking technologies:

• Use of IP Addresses: An IP address is a unique number automatically assigned to your device when you’re online. Web servers identify your device by its IP address. This helps us understand general geographic locations of our visitors and diagnose technical issues, but it does not identify you personally.

• Use of Cookies: Cookies are small data files that a website transfers to your device’s hard drive for record-keeping purposes. Cookies make Browse and shopping easier by remembering items in your cart and saving your preferences. They help us understand how you interact with our site, for example, by showing us which products are popular.

  Many improvements to our website are based on this aggregated data collected using cookies. While the use of cookies is integral to these functions, you always have the option to disable cookies in your web browser preferences.

  Most browsers are initially set to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent, with an option to accept or decline it. However, please note that some of our website’s features, like maintaining items in your shopping cart, may not function properly if you refuse to receive cookies.

  This website uses the following types of cookies:

  • Google Analytics: This cookie allows us to see anonymized information on user website activities, including page views, traffic sources, and time spent on our site. This information is depersonalized (displayed as numbers) and cannot be traced back to individuals, helping protect your privacy while allowing us to see popular content and optimize your shopping journey.

  • Google AdWords: We use Google AdWords code to track which pages lead to completed purchases or customer inquiries. This helps us optimize our advertising efforts to reach more individuals who cherish memories as much as we do.

  • DoubleClick: We utilize remarketing codes to log when users view specific pages, enabling us to provide targeted advertising in the future that might be relevant to your interests in personalized gifts.

  You can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager:

  • https://www.google.com/settings/ads/onweb/

  • Google Analytics Opt-Out Browser Add-on: https://tools.google.com/dlpage/gaoptout

3. With Whom Does ilu lamps Share Your Information?

As a general rule, ilu lamps will not disclose any of your personal information except when we have your prior permission or under specific, limited circumstances. These circumstances include:

• Fulfilling Your Order: We share necessary information (like your shipping address and contact details) with third-party service providers such as payment processors and shipping carriers to complete your purchase and deliver your lamp.

• Legal Requirements: When we believe in good faith that the law requires it (e.g., in response to a court order or subpoena).

• Protecting Our Rights: When we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating ilu lamps’s Terms of Service or causing injury to or interference with ilu lamps’s rights or property, other ilu lamps customers, or anyone else that could be harmed by such activities.

• Improving Services: For administrative and other purposes that we deem necessary to maintain, service, and improve our products and services

4. What Happens When You Link to a Third-Party Site?

Our website may contain links to other sites that are beyond our control. For example, when you proceed to payment, you will be directed to a secure payment gateway. There may also be links to social media platforms. These other sites may send their own cookies to customers or otherwise collect data or solicit information, over which ilu lamps has no authority or responsibility.

ilu lamps does not control such sites, and therefore, we are not responsible for their content or privacy practices. Our provision of hyperlinks to these sites does not imply any endorsement of the material on such sites or any association with their operators. Our Privacy Policy does not extend to anything inherent in the operation of the internet that is beyond the control of ilu lamps.

Please remember that whenever you voluntarily disclose information online (for example, on social media or review platforms), that information can be collected and used by others. While ilu lamps strives to protect your information and privacy, we cannot guarantee the security of any information you disclose online, and you do so at your own risk.

5. Your Acceptance of This Policy

By using our website, and especially by placing an order, you signify your agreement with and acceptance of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website in any way. Your continued use of ilu lamps’s website following the posting of changes to these terms will mean you are deemed to have accepted such changes. Accordingly, you should periodically review this Privacy Policy to stay informed.