At ilu lamps, we respect your privacy and are committed to protecting the personal information you provide when using our website.
This Privacy Policy explains what information we collect, how we collect it, how we use it, and when it may be shared.
01. Information We Collect
Information You Provide
When you place an order, contact us, or use certain features of our website, you may provide information such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase details
- Information provided through customer support
- Photos or other files uploaded for personalized products
- Any other information you voluntarily provide
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security services, analytics services, or other integrated services.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or URL
- Basic website usage information
This information is generally used for website operation, security, troubleshooting, performance monitoring, and improving our services.
02. How We Collect Information
We may collect information through the following methods.
Information You Provide
We collect information when you:
- Place an order
- Contact us
- Submit a form
- Upload a photo or file for a personalized product
- Communicate with our customer support
Cookies & Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember shopping cart information, maintain sessions, remember preferences, and understand website usage.
Some third-party services integrated with our website may also use cookies or similar technologies according to their own privacy policies.
Server Logs
Our hosting provider and security systems may automatically maintain server logs. These logs may contain information such as IP addresses, browser information, requested pages, timestamps, and technical information.
Server logs may be used for website security, troubleshooting, preventing abuse, and maintaining website performance.
URL Parameters
Links to our website may sometimes contain parameters such as campaign or referral information, including UTM parameters.
These parameters may help us understand where visitors come from and measure the effectiveness of marketing campaigns.
Browser Fingerprinting
We do not intentionally use browser fingerprinting to uniquely identify individual visitors.
03. How We Use Your Information
We may use the information we collect to:
- Process and deliver orders
- Provide customer support
- Process payments through payment service providers
- Personalize and fulfill customized products
- Communicate with customers regarding orders
- Improve our website and services
- Maintain website security
- Prevent fraud, abuse, or unauthorized activity
- Understand website usage and improve user experience
- Comply with applicable legal requirements
04. When We Share Your Information
We do not sell your personal information.
We may share necessary information with trusted third-party service providers when required to operate our business and provide our services.
These may include:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Website security and maintenance services
- Analytics or marketing service providers, where applicable
We only share information that is reasonably necessary for the relevant service.
We may also disclose information when required by law, legal process, or to protect our rights, customers, website, or property.
05. Third-Party Websites & Services
Our website may contain links to third-party websites or services, including payment providers and social media platforms.
These third parties may collect information according to their own privacy policies.
ilu lamps does not control the privacy practices of third-party websites and is not responsible for their policies or content.
06. Data Security
We take reasonable technical and organizational measures to protect the information we collect from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
07. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate interests.
08. Your Privacy Choices
You may choose to disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including shopping cart or checkout features.
You may also contact us if you have questions about the personal information we hold about you or wish to request access, correction, or deletion where applicable under relevant law.
09. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, or legal requirements.
Any updates will be posted on this page with the revised date where appropriate.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us through the contact information provided on our website.
Last Updated: August 2026