Welcome to ILU Lamps. By placing an order on our website, you agree to the following terms:
Personalized Orders
All products are custom-made based on the photo and details you provide.
Design Approval
A design preview may be shared before production. Please review it carefully before approving.
Order Processing
Production begins only after your order or design is confirmed.
Shipping
Delivery times may vary depending on your location and courier service.
Cancellations
Orders cannot be cancelled or modified once production has started.
Returns & Replacements
As our products are personalized, returns are generally not accepted. If you receive a damaged or incorrect product, please contact us and we will be happy to assist.
Customer Responsibility
Please provide accurate photos, shipping details, and contact information while placing your order.
Privacy
Your personal information is used only for order processing and customer support.
Contact Us
For any questions or assistance, feel free to contact our support team. We are always happy to help.
Thank you for choosing ILU Lamps. We appreciate your trust and look forward to creating something special for you.